Terms & Conditions

Effective Date: July 2026

Welcome to Pet Supply Goods Warehouse (“Pet Supply Goods Warehouse,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

2. Products and Availability

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However, occasional errors may occur.

We reserve the right to:

  • Correct any errors or omissions.
  • Update product information without prior notice.
  • Modify or discontinue products at any time.
  • Limit product quantities available for purchase.
  • Refuse or cancel orders due to inventory limitations or pricing errors.

Product images are provided for illustration purposes only and may differ slightly from the actual product due to manufacturer updates, lighting, or display settings.

3. Pricing

All prices displayed on our website are listed in the applicable currency and are subject to change without notice.

Prices do not include applicable taxes, shipping charges, customs duties, or other governmental fees unless expressly stated during checkout.

4. Orders

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Pricing or typographical errors
  • Suspected fraud
  • Payment authorization issues
  • Violation of these Terms

If payment has already been processed for a canceled order, an appropriate refund will be issued.

5. Payment

Payment must be completed before an order is processed.

We accept approved payment methods offered during checkout through secure third-party payment providers.

Pet Supply Goods Warehouse does not store complete credit or debit card information.

6. Shipping Policy

Shipping Carrier

We currently ship orders using USPS (United States Postal Service). The available USPS service and estimated delivery timeframe may vary depending on the destination, package size, and shipping option selected at checkout.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is received and payment has been successfully confirmed.

Orders are not typically processed, shipped, or delivered on weekends or U.S. federal holidays.

Shipping Timeframes

Once an order has been shipped, USPS delivery times generally vary depending on the destination and service selected.

Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.

Please note that shipping delays may occur due to weather, holidays, carrier disruptions, incorrect or incomplete shipping information, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

You can use the USPS tracking number to monitor the status of your shipment.

Delivery Delays

We are not responsible for delays caused by USPS or other circumstances beyond our control.

If your package is delayed, please first check the tracking information provided by USPS. For packages that appear to be lost or significantly delayed, you may contact us and we will assist you in determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, additional shipping costs, or packages delivered to an incorrect address due to inaccurate information provided by the customer.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before making a purchase.

Products returned without authorization may not be accepted.

8. Product Use and Safety

Customers are responsible for using products according to applicable manufacturer instructions, warnings, recommendations, and applicable laws.

Where products require assembly, installation, supervision, or special handling, customers are responsible for ensuring that these requirements are followed.

If you are unsure how to use or install a product safely, consult a qualified professional where appropriate.

9. Product Compatibility

Customers are responsible for verifying that purchased products are suitable and compatible with their intended use before placing an order.

If assistance is needed, our customer support team may assist with product information whenever possible.

10. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product images
  • Icons
  • Website design
  • Layout
  • Software
  • Trademarks

is the property of Pet Supply Goods Warehouse or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Misrepresent your identity.
  • Submit false, misleading, or fraudulent information.
  • Violate applicable laws or regulations.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Limitation of Liability

To the fullest extent permitted by law, Pet Supply Goods Warehouse shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website
  • Product purchases
  • Product use
  • Delayed shipments
  • Website interruptions
  • Loss of profits
  • Loss of business
  • Loss of data

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product or order giving rise to the claim, except where a greater amount is required by applicable law.

13. Disclaimer of Warranties

Except as required by applicable law, products and services are provided on an “as is” and “as available” basis.

We make no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Compatibility with every application
  • Suitability for a particular purpose beyond applicable product specifications

Manufacturer warranties, if applicable, remain the responsibility of the respective manufacturer.

Nothing in these Terms excludes or limits consumer rights or legal protections that cannot legally be excluded or limited.

14. Indemnification

You agree to indemnify and hold harmless Pet Supply Goods Warehouse, its owners, employees, affiliates, and service providers from claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Improper use of purchased products
  • Violation of applicable laws
  • Your infringement of another person’s rights

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

We shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, acts of government, labor disputes, transportation disruptions, internet outages, supplier shortages, or other unforeseen circumstances.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon posting to this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which Pet Supply Goods Warehouse operates, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved by the courts with appropriate jurisdiction in that location.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Pet Supply Goods Warehouse

Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
United States

Phone: (818)-564-3573

Email: info@petsupplygoodswarehouse.com

Website: https://petsupplygoodswarehouse.com

Return Shipment:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773