Return & Refund Policy
Effective Date: July 2026
At Pet Supply Goods Warehouse, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned and how refunds are handled.
By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.
1. Eligibility for Returns
To be eligible for a return, products generally must be:
- Unused.
- Unopened where applicable.
- In original or substantially original packaging.
- In resalable condition.
- Accompanied by the original order information or proof of purchase.
Certain products may have different return requirements because of their nature, condition, hygiene considerations, manufacturer restrictions, or other applicable limitations.
2. Return Request
If you need to return an item, please contact us before sending the product back.
Please provide:
- Order number.
- Customer name.
- Email address used for the order.
- Product name.
- Reason for the return.
- Photographs or other documentation where applicable.
Do not send a return to the return address without first receiving return instructions from us.
3. Return Timeframe
Return requests should generally be submitted within 30 days of delivery, unless a different timeframe is stated for the specific product or required by applicable law.
Requests submitted after the applicable return period may not be accepted.
4. Non-Returnable Products
Certain products may not be eligible for return, including products that:
- Have been opened or used where return restrictions apply.
- Are damaged after delivery due to customer misuse or improper handling.
- Are customized or specially ordered.
- Are marked as final sale or non-returnable.
- Cannot reasonably be resold for health, safety, hygiene, or other applicable reasons.
If you are unsure whether an item is eligible for return, contact us before sending it back.
5. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, incorrect, or missing components, contact us as soon as reasonably possible.
We may request photographs, order information, packaging information, or other documentation to evaluate the issue.
Where appropriate, we may provide a replacement, replacement component, store credit, or refund in accordance with applicable law and the circumstances of the claim.
6. Return Shipping
Unless the product is defective, damaged upon arrival, incorrect, or the return is otherwise required to be covered by us under applicable law, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.
We recommend using a shipping service that provides tracking when returning an item.
Pet Supply Goods Warehouse is not responsible for return packages that are lost or damaged while being shipped back to us when the customer is responsible for arranging the return shipment.
7. Refunds
Once an eligible returned product is received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution.
8. Partial Refunds
In certain circumstances, a partial refund may be provided if:
- A product is returned with missing components.
- The product has been used or damaged by the customer.
- The product is not returned in substantially its original condition.
- Other circumstances justify a partial refund under the applicable terms.
9. Exchanges
If an eligible product needs to be exchanged because it arrived damaged, defective, or incorrect, please contact us before returning the product.
Exchange availability depends on product availability and applicable return requirements.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund or store credit, where applicable.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
If an order has already shipped, the customer may need to follow the applicable return procedure.
11. Refund Delays
If an approved refund has been issued but does not appear in your account, first check with your payment provider or financial institution.
If the refund is still not reflected after the applicable processing period, contact us and provide your order information so we can assist.
12. Return Address
Do not send products to the return address without first receiving return instructions.
When a return is authorized, we will provide the appropriate return instructions.
Our fulfillment/return shipment information is:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
13. Contact Us
If you have questions about a return or refund, please contact us:
Pet Supply Goods Warehouse
Email: info@petsupplygoodswarehouse.com
Phone: (818)-564-3573
Website: https://petsupplygoodswarehouse.com
Business Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
United States
14. Changes to This Policy
Pet Supply Goods Warehouse reserves the right to update this Return & Refund Policy from time to time.
Any changes will become effective when the updated policy is posted on this website, unless otherwise stated.
Nothing in this policy limits any consumer rights or legal protections that cannot legally be excluded or limited.